Book a Collection
We offer a London-wide collection service for your beds, buggies & other essentials.
You can book a collection now via our delivery partners Shift. There is a collection fee of £25.
Before donating, please read the relevant donation guides below and make sure your items are prepared ahead of your collection.
You can book your collection HERE.
Please read the relevant donation guides below to check what items we can and can’t accept, and how to prepare them for collection. If your donations are not prepared correctly, your Shift driver may not be able to collect and you may still be charged.
Frequently Asked Questions
- How does your collection service work?
You can book a collection via our delivery partners Shift here.
You can select a Wednesday or Friday collection.
There is a collection fee of £25, to collect your donations from anywhere within the M25. This cost covers their drivers time, van and fuel. We do not have our own fleet of drivers or vans, and do not generate profit from donations to cover these costs, all items are donated directly to families we support.
Once collected, your items will be winging their way to our warehouse where they will be expertly sorted by our amazing team of volunteers before being gifted to local families.
- What if I need to check, change or cancel my collection?
You can manage any changes via the Shift Booking Dashboard, which you can find in your confirmation email. You can cancel via the ‘I need help with this booking’ section at the bottom of the page.
Please be aware that bookings cancelled up to 48 hours before the earliest collection time will charged at 35%, bookings cancelled with less than 48 hours notice will be liable for the full charge of the booking.
- What items can I donate?
You can see the full list of items we do and don’t accept here. As well as important information on how to prepare your items ahead of donating.
There are some items we don’t accept for health, safety or storage reasons. Disposing of these unsuitable, unsafe or broken items can cost us in excess of £10,000 per year, so please find another home for them.
- How should I prepare my donations?
To ensure we can get your items to a new family as soon as possible, please check the donation guides above on how to prepare your items. There are some very important steps.
- What if I have a lot of stuff to donate?
If you are looking to donate items at scale, such as end-of-line or unsold retail stock, it’s best for you to get in touch with us to discuss this.
Please contact us at email@example.com with details of your donation.
- I’ve just donated my stuff, what happens next?
All donations are expertly sorted by our amazing team of volunteers and lovingly wrapped, packed and donated to local families we support.