Need help?
Book a Collection
Our collection service is a great way to pass on your bigger, bulkier pre-loved items such as cots and buggies. We will come and collect these much-needed items directly from your door, before passing them on to another family.
For a £30 collection fee, you can truly help to change a family’s life.
Ready to book a collection slot? Book a date below.
Upcoming collection slots
Where can we collect from?
To be as efficient as possible, our collection service operates in different areas of London on specific weeks. We can collect from the following London boroughs:
Donation Guides
Before booking a collection, please check out our Donation Guides for information on what we can and can’t accept, and importantly, how to prepare them for collection.
Please note: We don’t accept car seats, single beds or used mattresses and the driver will not be able to take these.
Frequently Asked Questions
How does your collection service work?
If you have a bulky cot or buggy to donate, or trouble getting to one of our hubs with multiple bags of goodies, we can now come to you!
We make collections on Wednesdays between 9am-1pm. Please check the dates above to see when we are collecting in your area. We are only collecting from the London Boroughs listed.
On the day of your collection, our friendly driver will call you when they are on their way to you. Once your donations have been collected, they will be taken to our warehouse where they will be carefully sorted by our team, before being passed on to a family in London.
How much does it cost?
We charge £30 to cover the cost of the collection. Unlike other charities, we don’t sell the items we receive, so don’t make any income from the donations. As long as they are in good condition, all items are passed straight onto families supported by Little Village.
This £30 donation ensures we can offer this service, whilst making sure all of our other resources can go on to supporting families, whether that’s buying them a new mattress or delivering them a bundle of the items they desperately need.
What items can I donate?
Our comprehensive Donations Guides give you all the information you need, as well as important information on how to prepare your items for collection.
There are some items we can’t accept such as car seats, single beds and used mattresses, and the driver won’t be able to take these.
What if I need to cancel my booking?
Cancellations can be made up to 48 hours before your collection. Simply click on the ‘My Dashboard’ link in your confirmation email where you will be able to cancel and refund your collection.
Any cancellations beyond this point will still be liable for the full collection fee and will need to be emailed to: collections@littlevillagehq.org
What if I have lots of stuff to donate?
If you are looking to donate items at scale, such as end-of-line or unsold retail stock, it’s best for you to get in touch with us directly to discuss this at: collections@littlevillagehq.org
Anything else?
If you have any other questions, you can email us at: collections@littlevillagehq.org
We will aim to come back to you within two days.