Make a referral
We accept referrals from professional and voluntary organisations working with families in an official capacity.
We do not accept self-referrals, or referrals for family and friends.
What help is available
During the coronavirus pandemic, we have had to close all our drop-in sessions. We remain committed to doing everything we can to reach families who need support, but are prioritising emergency situations.
If you are new to Little Village, please read our full referrals policy here.
You can also read our frequently asked questions here.
We currently offer two options:
Clothes, kit and bedding for emergency situations
These are available to families living in the boroughs listed below who meet the following criteria:
– families of newborn babies (mums 26 weeks or more pregnant and newborns up to 3 months old);
– families with children from 3 months to 5 years who have nothing.
We can offer a clothing bundle and appropriate bed and mattress, and for newborns, a basic set of newborn kit. We will also include a pack of nappies and wipes, and a substantial pack of toiletries for all adults and children in the household. (Please note, we only stock clothing sizes up to the age of 5).
All these items are delivered safely and directly to the family’s home.
Hygiene essentials packs
We offer a month’s worth of essential provisions to struggling families, including nappies, wipes, toiletries, sanitary products and household items. These will be delivered safely and directly to the family’s home.
Who you can refer
Please note that due to shortages in stock and volunteers, we have had to temporarily tighten our geographical reach and can now only provide clothing and kit for families who live in the following boroughs:
If you are supporting a family outside of these boroughs, or who does not meet our criteria for clothing and kit, you are welcome to refer them for a hygiene essentials pack.
How do the families receive what they need?
We normally invite families into our centres to choose the items they require.
Sadly, the pandemic has led to the temporary closure of our centres, and we are now delivering items to families with contact-free drop-off. We will phone each family to go over their requirements and confirm their delivery details.
You can read more about how the process works in our which you can download and send on to any family you refer.
How can I get other help for families?
We have compiled some resources to help you and the families you work with get support from other sources. These may be useful if you are working with families whom we are unable to support at this time.