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20 February 2024

Recruiting: Signposting & Guidance Volunteers

Are you looking for an opportunity to use and develop your communication skills and make a real difference to young children’s lives? Are you keen to learn more about working with families to access the support they need in their local community?

Our Signposting & Guidance Volunteers support families in the medium term, over several conversations. Based at home, you’ll be a friendly voice helping families to access local services.

All training is provided, ensuring you can confidently talk about money, housing, wellbeing and other areas of support.

“At the time when I came to you I was really struggling. I had applied for Universal Credit and not received it yet. I was asking friends to loan me money because I had nothing. You guys were the difference between me not having anything and actually being able to feed my family.”

We are currently looking for volunteers to support families based in north or southeast London, offering the support remotely over the phone. We ask that you are available to volunteer for 4 hours a week within these times:

North London: Monday-Thursday 9am-3pm

Southeast London: Tuesday-Wednesday 9am-4pm

If you have great interpersonal skills, have strong written and spoken English, and feel comfortable presenting information, over the telephone, in a way that is easy to understand, this is a great opportunity to gain new skills and knowledge whilst contributing to positive change in your community.

Online training for our next cohort of Signposting & Guidance volunteers will be approximately 25 hours spread across four weeks, starting on Wednesday 20th March (8pm-9.30pm). We are aiming for volunteers to be ready to start in the role immediately after training, in April 2024, and we ask for a commitment of 6 months after training.

Find out more about the role, skills required and training schedule here: Signposting volunteer recuit Feb 2024

We welcome people from all backgrounds and no formal experience is needed, as full training is provided.  We particularly welcome applications from people who have been supported by Little Village and those who have experience of living on a low income. Voluntary and personal experience can be as relevant as professional experience for this role.  We will ask for a DBS check before you start your role. Little Village will request this and cover any costs.  We offer some flexibility in terms of days and times.

Please fill out the form here by Monday 11th March and we will contact you with more information:


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