Need
help?
Family Connections
Our Family Connections volunteers chat with families on the telephone. Providing reassurance, care, support, and basic signposting – it’s a virtual cup of tea. It helps them to feel welcomed with love, manage expectations, ask questions and understand the next steps.
What will I be doing?
- Review details of families, who are referred to Little Village for support
- Phone families to talk through their referral and understand their situation
- Share insight into essential items needed for young children
- Follow-up with families who have received gifts from Little Village
- Share information of local activities or services which might be helpful
- Listen out for areas of additional support or concern and share with the team
- Respond with kindness and empathy in emotionally sensitive conversations
- Act in a non-judgmental, inclusive and loving way
What do I need for this role?
- A quiet space, a phone and laptop
- Experience of logging information accurately on a database
- Ability to build trust and rapport quickly
- Compassionate communication and active listening skills
- Resilience in challenging or upsetting situations
What’s in it for me?
- Induction and regular training, including safeguarding training
- Written references on request
- Unique insight into child poverty in the UK and not-for-profit sector
- A DBS check paid for by Little Village
