Need
help?
Family Connections
Our Family Connections volunteers chat with families on the telephone. Providing reassurance, care, support, and basic signposting – it’s a virtual cup of tea. It helps them to feel welcomed with love, manage expectations, ask questions and understand the next steps.
What will I be doing?
- Review details of families, who are referred to Little Village for support
- Phone families to talk through their referral and understand their situation
- Share insight into essential items needed for young children
- Follow-up with families who have received gifts from Little Village
- Share information of local activities or services which might be helpful
- Listen out for areas of additional support or concern and share with the team
- Respond with kindness and empathy in emotionally sensitive conversations
- Act in a non-judgmental, inclusive and loving way
What do I need for this role?
- A quiet space, a phone and laptop
- Experience of logging information accurately on a database
- Ability to build trust and rapport quickly
- Compassionate communication and active listening skills
- Resilience in challenging or upsetting situations
What’s in it for me?
- Induction and regular training, including safeguarding training
- Written references on request
- Unique insight into child poverty in the UK and not-for-profit sector
- A DBS check paid for by Little Village
We are currently not recruiting for this role, but do keep an eye on this page as we will update it as soon as we’ll be looking for new volunteers. If you wish to know more, don’t hesitate to get in touch with us!
In the meantime, why don’t you come and join one of our One-Off Volunteering sessions and get that “Little Village” feeling going?!
