Need
help?
Signposting & Guidance
Our Signposting & Guidance Volunteers support families in the medium term, over several conversations. Based at home, they’re a friendly voice helping families access local services.
All training is provided, ensuring they can confidently talk about money, housing, wellbeing and other areas of support.
What will I be doing?
- Speak to families on the phone or in person
- Through conversation, understand their situation and any additional support needed
- Build relationships and trust quickly
- Talk through a range of issues, including money, housing, and wellbeing
- Help families to access extra support e.g. issuing foodbank vouchers
- Speak with other organisations and professionals on behalf of families
- Listen out for areas of additional concern and share with the team
- Build local connections for services/activities which might be helpful
- Use our in-house database to access and update information accurately
- Respond with kindness and empathy in emotionally sensitive conversations
- Act in a non-judgmental, inclusive, and loving way
What do I need for this role?
- We ask for a DBS check (Little Village can arrange)
- 4 hours (within working hours) weekly for a minimum 6 months
- Confident level of written and spoken English
- Compassionate communication and active listening skills
- Resilience in challenging or upsetting situations
- A quiet space, a phone, and a laptop
- Attention to detail (especially with data input)
- Solid experience using databases or similar software
What’s in it for me?
- 25 hours of specialist training, recognised by City & Guilds
- Regular volunteer support sessions and one-to-one supervision
- Written references on request
- Unique insight into child poverty in the UK and not-for-profit sector
We are currently not recruiting for this role, but do keep an eye on this page as we will update it as soon as we’ll be looking for new volunteers. If you wish to know more, don’t hesitate to get in touch with us!
In the meantime, why don’t you come and join one of our One-Off Volunteering sessions and get that “Little Village” feeling going?!